Refund policy
Returns & Exchanges – Botilyon
At Botilyon, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns & Exchanges Policy outlines the procedures we have in place to make the process simple and smooth. For any questions or return requests, please contact us.
1. General Returns & Exchanges
If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange. After this period, we unfortunately cannot accept your request.
Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
2. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact us with your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Our customer support team will review your request and provide return instructions, including the return address.
- Carefully pack the item, including the invoice or a document showing your order number.
- Ship the item to the address provided. Return shipping costs are the customer’s responsibility, except in cases of defective products or errors on our part.
- Once received, our team will inspect the item. If it meets our return conditions, we will proceed with a refund or exchange.
3. Refunds
Refunds are processed within 2 days after receiving the returned item.
The refund will be issued using the original payment method.
Original shipping costs are non-refundable, except in cases of defective products or errors on our part.
4. Defective Products or Order Errors
If you receive a defective item or if we made a mistake with your order, please contact us immediately.
We will cover the return shipping costs and arrange a fast replacement or full refund.
5. Contact Us
If you have any questions about our Returns & Exchanges Policy or need assistance with a return, feel free to contact us.
Our customer support team is here to help.
At Botilyon, we are dedicated to ensuring your satisfaction at every step of your shopping experience. Thank you for trusting our brand — we are committed to resolving any issue quickly and efficiently while delivering exceptional quality products.